Support

Remove Ads and the Starter Pack belong to the account you bought them with: your Apple Account on iPhone, your Google account on Android.

iPhone After reinstalling the Game or moving to a new iPhone, sign in with the same Apple Account, open the Game and tap RESTORE PURCHASES (in Settings › PURCHASES, or in the garage’s Store tab).

Android They come back on their own the next time the Game starts on a phone with the same Google account. To check again, tap RESTORE PURCHASES (in the garage’s Store tab, or Settings › PURCHASES).

Gold packs are used up when you buy them: the Gold goes into your saved game, so it can’t be restored from the App Store or Google Play if that save is lost.

First make sure you’re online, then close and reopen the Game.

iPhone A purchase that didn’t finish is picked up again the next time the Game starts. If Ask to Buy is turned on for your Apple Account, the item arrives after the family organizer approves it, and some payment methods take a while for Apple to confirm. If it still hasn’t arrived, email us the order ID from your Apple receipt email (you can also find it at reportaproblem.apple.com).

Android The Game checks Google Play for completed purchases every time it starts or comes back to the foreground. Payments that need approval (for example some cash or bank methods) are delivered once Google confirms them, which can take a while. If it still hasn’t arrived, email us your Google Play order number (it starts with GPA.; you’ll find it in the receipt email or in your Google Play order history).

iPhone Purchases on iPhone are made through the App Store, so Apple handles refunds. Request one at reportaproblem.apple.com or see Apple’s refund help.

Android Purchases are made through Google Play, so refunds are handled by Google. Request one from your Google Play order history or see Google’s refund help.

You can also email us and we’ll help.

Your progress is saved on your phone only; the Game doesn’t have cloud save yet. If the Game was deleted, its storage was cleared, or you moved to a new phone, we can’t recover the old progress: we have no copy of it. Remove Ads and the Starter Pack can still be restored (see above). We’re sorry: cloud save is on our list.

Not yet. Remove Ads and the Starter Pack follow your Apple Account or Google account; game progress stays on the old phone.

Settings › PROGRESS › HOLD TO RESET PROGRESS. This erases your progress on this phone and can’t be undone. Purchases stay restorable.

Yes. Your safehouse keeps earning while the Game is closed, up to the offline cap shown in the garage. You collect it the next time you open the Game.

Bonus ads are always your choice: tap a “watch ad” button for rewards like doubling a run’s cash, a 2× boost or keeping a run going. Each has a daily limit.

Ads between runs show only right after a run ends, never during a run or a race, not in your first few sessions, and at most a few times a day. They stop for good once you buy Remove Ads or make any purchase.

Rewards are given only when the ad plays to the end. If you closed it early, lost your connection or the app was closed during the ad, there’s no reward, but the try doesn’t count against that day’s limit. If an ad finished and you still didn’t get the reward, email us with the time it happened.

Ads need an internet connection, and sometimes there’s simply no ad to show. Try again in a few minutes.

iPhone The Game asks before it uses your iPhone’s advertising identifier. To change your answer later, go to iPhone Settings › Privacy & Security › Tracking.

Android Reset or delete your advertising ID in your phone’s settings (Settings › Privacy › Ads).

In the EEA, UK and Switzerland, on both: Settings › PRIVACY › AD PRIVACY OPTIONS in the Game. The same choice also covers the Game’s analytics. Details are in our privacy policy.

Yes, you can play offline. Ads and purchases need a connection.

When you beat a Most Wanted rival, there’s a chance to win their car. The chance is shown before every race, goes up with each win, and the car is guaranteed by your third win against that rival. Drops come only from racing: they can’t be bought with money, Gold or ads.

Tap Settings › RATE / FEEDBACK › SEND FEEDBACK, or email contact@endlessdelta.com. Please include your phone model, its iOS or Android version and the Game’s version (shown in Settings › ABOUT), and what happened. A screenshot helps a lot.

Delete the Game from your phone (on Android you can also clear its storage); your progress is only on your phone and we don’t keep a copy on servers. Google Analytics for Firebase deletes the detailed gameplay statistics after 2 months. See Keeping and deleting your data in the privacy policy, or email us.